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17 minutes ago

LV

Bike is great. No complaints at all. Customer service was friendly and delivered on a sale issue. Minor ding, on the PACE 500.3 large, the rear rack barely clears the optional rear fender.

An hour ago

JA

I was so impressed with the ease of getting the bikes and assembling them. We had a problem with our battery and there were delays with shipping the replacement but customer service was great and the bikes perform as advertised. We are really happy with both of the bikes (600 and Current).

An hour ago

Terrible customer service. Hiboy sent me a faulty scooter that could not log onto the Hiboy app. Would not offer to exchange for a working scooter even with the 14 day warranty.

3 hours ago

AR

They reached out to me immediately after ordering to make sure I was aware that the product was backordered and responded very quickly to any responses! Super friendly and kind. I loved that I could tell it was a real person and not a robot.

3 hours ago

JT

I bought the nomad 1plus, awesome bike Ive worked with customer service, all questions answered, and had a glitch in battery charger They did there part, diagnosed it and sent me a new charger A plus for service

2 hours ago

GW

Shipping ordering selection prices

6 hours ago

MW

Excellent service as always

23 minutes ago

CA

Purchased an H7 from the Canadian site. Arrived in about 1 week. Well packaged - no damage. Thought I was getting a free basket, but Wallke confirmed that it isn't included when I asked. Maybe I was confused switching between the US and Canadian packages. The e-bike controller is different than what is in the instructions (looks like a 2024 model). Some of the defaults that I modify don't stick. Bike works well - great on slopes. Controller reports 100% battery for quite some time (20+km) before it starts to reduce. I suspect the voltage is set wrong - but I can't fix that. No documentation about controller to explain how. Free mirrors are not much use - not rigid enough to prevent vibrations. I ordered new one from Amazon.ca. Generally happy with my new H7 so far.

11 hours ago

MV

Had the size shoes I needed and they arrived quickly.

13 hours ago

DS

I've bought a few eastern parts from your shop. Infact, I doubt I've bought any eastern parts from anyone else since I moved to the west coast. The products represent a level of quality that is comensorate with the cost. I appreciate a good deal. I shop accordingly. That's why I return. Cheers! Excellent service in shipping. I've even come into the shop when I'm in town. I bought a park peddle wrench last time. I've wanted one for years. I worked at Suburban Cyclery in Conshohocken PA and Keswick Cyclery in Keswick PA as a young man. I raced for Suburban Cyclery at local and national races. I know quality tools and parts. You sell both. I write reviews frequently. Your shop deserves the stars.